Refund Policy
Last updated: September 27, 2026 • Bowlmingo Fresh Fruit Kitchen, Omalur & Salem
1. Why We Don't Offer Refunds
Every Bowlmingo order is handcrafted from fresh, raw fruit only after it's confirmed, cut and packed specifically for you in an ultra-hygienic kitchen. Because the fruit is perishable and prepared to order rather than stocked in advance, we're unable to resell, restock, or reuse an order once it has entered our kitchen workflow. This is the same reason we cannot accept returns of the physical product. Whole fresh fruits sold by the kilogram are perishable in the same way and follow the same policy.
🛡️ 2. No Refunds Once an Order Is Placed
This applies to both Cash on Delivery and Online Prepaid orders, regardless of payment method. Subscription plans follow their own rules: you can skip a delivery until 10 AM the day before, and if you stop a plan early the value of the deliveries not yet made is refunded (see the Cancellation Policy). Once an order is confirmed, it moves straight into fresh preparation, so it cannot be refunded, whether in part or in full.
3. The One Exception: Damaged or Incorrect Deliveries
If your order arrives damaged, spoiled, or different from what you ordered, please tell our delivery rider immediately on handover, or call our helpline right away. We'll evaluate the issue and arrange a replacement bowl where genuinely warranted. This is handled as a replacement, not a cash refund, and must be reported at the time of delivery, not after the packaging has been opened and left unattended. For whole fresh fruit orders, a replacement means replacing the affected fruit.
Customer Support Helpline: +91 79045 69566 • Available during our delivery window, Monday to Saturday, 10:00 AM – 1:00 PM.
4. Online Payments
For orders paid online, the same no-refund policy applies once the order is placed and confirmed.
An online order is confirmed only after your payment succeeds. If a payment fails or is not completed, no order is confirmed and you are not charged. If money was deducted for a failed or incomplete payment, it is returned automatically by your bank or payment provider to the original payment method, usually within 5 to 7 working days. If it has not reached you after that time, contact us with your payment reference and we will help you trace it.
In the rare case a payment is captured by our payment gateway but the corresponding order fails to be created on our system, contact us with your payment reference and we'll investigate and resolve it directly with you.