Cancellation Policy
Last updated: September 27, 2026 • Bowlmingo Fresh Fruit Kitchen, Omalur & Salem
1. Why Orders Can't Be Cancelled
Bowlmingo bowls are cut fresh to order, and whole fruit is checked and packed for each order, so none of it is pre-made and held in stock. As soon as an order is confirmed, it enters our kitchen's preparation queue, so there's no window between "order placed" and "fruit is being cut" in which a cancellation would actually stop anything, or leave the ingredients usable for another order.
🛡️ 2. No Cancellations Once an Order Is Placed
This applies to the full order and to individual items within it, and to both Cash on Delivery and Online Prepaid orders. Please double check your cart, delivery address, and payment method carefully before confirming checkout.
3. Online Orders That Are Not Yet Paid
An online order is confirmed only after your payment succeeds. Until then it is not a placed order, nothing is prepared, and you have not been charged. You can cancel an unpaid online order yourself from Order History, or pay for it there using Pay Now. An unpaid online order is cancelled automatically after 60 minutes. Once the payment succeeds, the no-cancellation rule above applies.
4. Pre-Booking Requests Are Different
Items submitted through our "Pre-Booking" flow are advance interest, not a confirmed order, and your card is never charged at that stage. Our kitchen manager contacts you by WhatsApp or phone to confirm availability before anything is prepared, so pre-bookings can be adjusted or withdrawn any time before that confirmation call.
5. Subscription Plans
Subscription plans are paid once, online, for the whole plan. You can skip a delivery from My Subscriptions in your account until 10 AM the day before it, and the skipped delivery is added to the end of your plan (each plan includes a limited number of skips, and more can be arranged on WhatsApp). To stop a plan early, contact our support helpline; deliveries already prepared or dispatched are not refundable, and the value of the deliveries not yet made is refunded to the original payment method. A subscription whose online payment is not completed within 60 minutes is cancelled automatically and you are not charged.